Jasper - Generations failing or timing out – Incident details

All systems operational

Generations failing or timing out

Resolved
Major outage
Started 8 days agoLasted about 1 hour

Affected

Jasper Application

Major outage from 11:50 PM to 12:48 AM, Operational from 12:48 AM to 12:49 AM

Rest API

Major outage from 11:50 PM to 12:48 AM, Operational from 12:48 AM to 12:49 AM

GraphQL API

Major outage from 11:50 PM to 12:48 AM, Operational from 12:48 AM to 12:49 AM

GraphQL Connection

Major outage from 11:50 PM to 12:48 AM, Operational from 12:48 AM to 12:49 AM

Jasper App

Major outage from 11:50 PM to 12:48 AM, Operational from 12:48 AM to 12:49 AM

Public API

Major outage from 11:50 PM to 12:48 AM, Operational from 12:48 AM to 12:49 AM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating
    We are currently investigating this incident.