Jasper - Rest API, GraphQL API, GraphQL Connection, Jasper App outage – Incident details

All systems operational

Rest API, GraphQL API, GraphQL Connection, Jasper App outage

Resolved
Major outage
Started about 18 hours agoLasted about 5 hours

Affected

Jasper Application

Operational from 7:54 PM to 7:54 PM, Major outage from 7:54 PM to 1:02 AM

Jasper App

Operational from 7:54 PM to 7:54 PM, Major outage from 7:54 PM to 1:02 AM

Updates
  • Update
    Update

    We have implemented a fix and are seeing our core functionality come back online across the Jasper App.

    We will continue to monitor the status of our services.

  • Resolved
    Resolved

    Rest API, GraphQL API, GraphQL Connection, Jasper App is now operational! This update was created by an automated monitoring service.

  • Identified
    Identified

    We are continuing to experience slowness across our app due to the widespread AWS outage affecting upstream services.

    We have identified a potential resolution and are currently implementing a workaround to get the application back up and running.

    We will update again within the hour.

  • Investigating
    Investigating

    Rest API, GraphQL API, GraphQL Connection, Jasper App cannot be accessed at the moment. This incident was created by an automated monitoring service.