Jasper - Content generations are currently not returning – Incident details

All systems operational

Content generations are currently not returning

Resolved
Major outage
Started 10 months agoLasted about 4 hours

Affected

Jasper Application

Major outage from 2:54 PM to 6:29 PM

Rest API

Major outage from 2:54 PM to 6:29 PM

Jasper App

Major outage from 2:54 PM to 6:29 PM

AI Engine

Major outage from 2:54 PM to 6:29 PM

AI Completions

Major outage from 2:54 PM to 6:29 PM

Updates
  • Resolved
    Resolved

    This incident has been resolved.

  • Identified
    Update

    We implemented a fix and are currently monitoring the result. Chat, Templates, and Documents are back to functional

  • Identified
    Identified

    Our 3rd party vendors are having an outage. We have put in a stop-gap fix to ensure that we can continue to operate normally, we will be monitoring the situation as it continues to play out