Some users are being occasionally logged out without clicking logout button

Resolved

Operational

Started about 3 years agoLasted about 15 hours

Affected

Jasper Application

Jasper App

Updates

Resolved
October 06, 2022 at 2:22 PM
Resolved
October 06, 2022 at 2:22 PM
We just resolved the issue!
Monitoring
October 06, 2022 at 1:37 AM
Monitoring
October 06, 2022 at 1:37 AM
We had an issue with a 3rd party vendor that was causing problems with a few user's logout flow
Investigating
October 05, 2022 at 11:03 PM
Investigating
October 05, 2022 at 11:03 PM
Some users are reporting being logged out of the app unexpectedly. This does not affect any content or generations

Jasper - Some users are being occasionally logged out without clicking logout button – Incident details